Terms and Conditions

 By placing an order, you agree to these terms.

Reporting Issues

All damages or mistakes must be reported within 24 hours of receipt and before using any items. Once an item is used, we cannot accept any claims.

Usage and Resale

Our products are wholesale materials only. Resale without creating a finished product is prohibited. All deliveries must be made to the account address. Drop-shipping is not permitted and will result in account termination.

Intellectual Property

All text and designs on this site are the property of the owners and cannot be copied or reproduced without permission.

Order Conditions

  • As a B2B Wholesaler, All orders are exempt from the Distance Selling Regulations, this means you cannot return an order because you changed your mind.
  • All orders are final and non-refundable.
  • Products are made to order and intended for adult use only. It is your responsibility to ensure finished products are CE/UKCA tested if marketed for children.
  • We are not liable for delays, damages, or loss of earnings due to processing or delivery errors.

Shipping and Delivery

We aim to process orders within the time stated on our turnaround page. Delays during peak seasons may occur. Once dispatched, shipping times depend on the carrier. Lost parcels follow Royal Mail’s policy: claims can be made 10 working days after the expected delivery date.

Out of Stock/Discontinued Items

We reserve the right to remove or discontinue any item. If this affects your order, store credit will be issued.

Payment Security

All payments are handled through PayPal or Stripe’s secure servers. We do not store or process payment information.

Guarantees and Replacements

We offer replacements for damaged items if reported within 24 hours of receipt, with evidence. No refunds or returns are allowed for changes of mind.

Sublimation & DTF Tranfer Usage

For best results, use commercial heat presses. We do not guarantee prints once pressed or transfers applied with non-commercial equipment.

Contact

If you have any queries, please get in touch with us.