Terms & Conditions
When placing an order you agree to all of our terms and conditions set out in this document.
No use, copying of text or design is allowed and everything on this site is the legal property of the owners and proprietors.
Processing of Orders
We aim to process all orders within a timescale of around 14 working days. Some personalised items will take longer due to work involved especially painted items which are hand painted.
Please note that any parcel that has been shipped will not be replaced until at least 18 (Monday to Friday) working days have passed. Note that the day of posting is not included in the 18 days nor are weekends.
Bespoke items may take considerably longer during seasonal times such as Christmas.
Out of Stock / Discontinued Items
We reserve the right to temporarily remove any item for sale our website, and also to completely discontinue any item.
This may be caused by a problem with third parties, and therefore, there may be a delay from when the decision is made, to the item being removed from sale.
If you happen to purchase an item that we temporarily remove, or decide to discontinue, a refund for that sole item or a gift voucher will be offered to the customer.
Credit Card Security
As we use PayPal for our preferred payment method, when placing an order with us you do not use our server, all communications relating to payment information is handled by PayPal and their Secure Encrypted servers to ensure the payment information you provide is handled securely.
Guarantees, Refunds, and Returns
We offer a guarantee on all items supplied by us and we aim to make all of our customers happy. However, there may be times when items arrive damaged due to delivery. Customers must inform us within 2 days of delivery to receive a replacement order of that item, a refund for the item or a gift voucher. Items will be replaced at no cost to you once we received evidence of damaged goods. Evidence can be provided by returning the damaged items to us. We will refund if you wish. If the fault is ours we will replace or refund immediately.
We will not be liable for the cost of postage for any returned items, however, if a new item is shipped out as a replacement, we will cover this charge.
Any missing/damaged/incorrect items from your order must be reported to us within 2 days of receipt of your parcel. Claims after that period will not be honored.
If you have any queries please do not hesitate to contact us.