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TURNAROUND TIME TEN WORKING DAYS TIME TO DISPATCH NOT DELIVERY.
Turnaround time is currently 10 working days for Small* orders placed Mon - Friday before 5 pm. Any orders placed after 5 pm will go next working day and over the weekend will count as being ordered on a Monday. Orders placed on a bank holiday count from the next working day.
A working day is Monday to Friday, excluding bank holidays. Your first working day is the day AFTER you order, (e.g. order at 4PM on a Monday, Tuesday is the first working day, order at 4pm on a Friday, Monday is the first working day.) This is the time for us to turn your order around and have it posted. Not for it to be delivered by Royal Mail.
*Small order: A Small order is an order under the value of £60.
Larger orders: Orders over £60 will have a turnaround time of 10-15 workings days, however, we always try to keep this to a minimum where possible. This includes multi orders placed in one day that totals over £60.
|ORDER BEFORE 5PM ON||POSTED ON OR BEFORE|
|Monday(||(2 Weeks) Monday|
|Tuesday||(2 Weeks) Tuesday|
|Wednesday||(2 Weeks) Wednesday|
|Thursday||(2 Weeks) Thursday|
(2 Weeks) Friday
**Bank Holidays can affect the turnaround time.
We use Royal Mail for all our deliveries using a confirmation of delivery service. Once in the postal system, we use a Royal Mail 24 service with a delivery aim of 1 to 3 working days.
Postage and Packing Charges:
Our postage charges are £1.50, £2.00 and £3.60 depending on your order value.
> We reserve the right to change the way we calculate our postage at any time.
> Due to postage being beyond our control customers should allow for an additional 10 WORKING days before raising a complaint of missing items.
By placing an order with us you agree to the terms and conditions set out above.